UTSA Academic Innovation

Adobe FAQs

Updated on

Overview

UTSA has licensed Adobe Creative Cloud and Adobe Products for Students, Faculty and Staff.

Who can I contact for help with Adobe Products?

Contact Academic Innovation by calling 210-458-4520 Ext 3 or by emailing [email protected]

How to sign into UTSA's Adobe Creative Cloud?

If you are an active UTSA student, faculty or staff you do not need to purchase or share card information to access Adobe Creative Cloud.

There are several sites you can use to log into Adobe, keep in mind that regardless of where you choose to login you should check your Account plan to ensure you have the UTSA enterprise plan.

 Navigate to creativecloud.adobe.com and choose Sign in from the top right corner. Next, enter your UTSA email address and select continue. Enter your ABC123 and Passphrase and choose Log in. 


Students, if you are not prompted to enter your ABC123 and Passphrase or are unable to login with your [email protected] email, try using [email protected] instead.

Other Adobes sites you can use to login:

Adobe Portfolio
Adobe Portfolio sign-in page with email and social media sign-in options against a beach background.
Adobe Express
Adobe Express login page with options to sign in via Google, Facebook, or Apple.

STUDENTS: How to check you have the UTSA Enterprise Plan

Once logged in, click on your account icon in the top right-hand corner then select 'Manage Account.'

Screenshot of a user account dropdown menu from an Adobe account page, showing the profile's "manage account" link circled in red, also shown are generative credits status, and various account options.

In the section labeled "Your Plan" it should list "Adobe for Enterprise. The University of Texas - San Antonio." If it does not, please log out and login in with your [email protected] email instead.

Adobe for enterprise license information circled in red to show it is connected correctly to the license. Included in your plan apps listed on the right including apps such as Photoshop, Lightroom, and Illustrator.

Is there training for Adobe products?

Academic Innovation also holds training sessions that are available to students and faculty. To see upcoming events visit our:

Faculty Training calendar

Student Training calendar

You can find tutorials for Adobe products on our website and through Adobe's Help Center.

How do I download my Adobe Projects?

Once you are logged in, navigate to the left-hand menu and select Files. Then, Your Files. All documents saved to Adobe Cloud will be located here. If you are unable to find a project, please check your local computer storage, as you may have stored it on your personal computer.

Adobe Creative Cloud interface with navigation icons on the left and file management options on the right.

To download your projects, click the three dots underneath the image icon and select Download.

Dropdown menu with options Share, Rename, Move, Copy, Delete, and Download over a file named "Monster land."

Your files will download to the downloads folder. Check if there are any files saved under your libraries or shared with you that need to be downloaded too.

For more, review these additional resources:

Support 

For support, email [email protected], call 210-458-4520, or book a consultation with our TLDT experts.

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